Managed Services

Do these issues plague your business?

·   Network Neglected? Is yours perceived as a "necessary evil" and not as integral to improving business performance?

 

·   Downtime Impact? Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently?

 

·   Distracted Employees? Do your staff rely on other non-IT employees to deal with distracting IT problems?

Even the most stable and monitored IT systems can develop problems that need to be addressed. Deep Blue Data can remotely access your organization’s IT systems and initiate remote support to address problems as they arise. When remote support isn’t enough, our engineers are available for onsite visits to assess problems and make repairs.
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Managed services is the practice of outsourcing Information Technology responsibilities and functions allowing a strategic opportunity to improve business and reduce expenses.

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Proactive Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Deep Blue Data’s managed services program is built around a suite of service automation tools designed to allow Deep Blue Data technicians to remotely manage and monitor the availability, predictive failure metrics, performance and capacity of the IT infrastructure (servers, routers, switches and desktops) within our customers environments.

The technology component changes the dynamic of IT services as it allows us to offer the same level and quality of IT services remotely (from our office) as we could if we were on the customer’s premises.  The actual business impacts are in fact astonishing when you consider that in reality every IT infrastructure that includes a network and is attached to the Internet requires security expertise, networking expertise, server expertise and desktop expertise.  Each of these skills is a complete IT discipline and as such there is no single person that possess all of them.  Historically an organization either needed to acquire all of those skills (very expensive) or accept the security risks and business impacts from IT failure that resulted from not acquiring those resources.

Now organizations can have access to specialized skills when they need them, in quantities that meet their demand for a fraction of the cost of hiring even a single specialized resource – and their level of service doesn’t suffer at all.

Fixing technology issues is more expensive than preventing them.  Deep Blue Data’s ProActive Managed Services is designed to save you money and remove technology headaches through proper systems management.

We will use a combination of monitoring and maintenance best practices to ensure that your network is running smoothly.  Any issues that could have been avoided will be prevented, and any issues that could not be prevented will be fixed faster than ever!

Stop Buying Downtime - Invest in Uptime

ProActive Managed Services

The Primary Four Services:

–24x7 performance monitoring of your devices, applications and IT resources

–Scheduled Preventative Maintenance

–Patch Management

–Anti-Virus & Anti-Spam Management

Addresses:

–Network and system stability

–Security services

–Data protection

–Effective planning through transparency

Also Offers:

–Service desk for centralized support

–Strategic planning through findings analysis

Benefits:

Significantly improved overall system reliability and performance

–Prevents issues, reduces downtime impact and duration

IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’

–Through preventative maintenance

Predictable network and system management costs

–Majority of support activity is pre-scheduled or automated

–Alignment of IT support with your business needs

Improved security

–Minimize risk of intrusion, data theft and lost productivity

An outsourced IT management solution

–Focus on your core competence and not your network

Fully Managed Services

Total IT support and management for a fixed monthly price – it's that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your network's performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support - we handle it all for a single, predictable price.

Total cost predictability:

-A single monthly fee for a complete IT solution

-Lower total cost of ownership and management

System reliability and performance

-Highest level of response to issues

-Minimize risk of intrusion, data theft and lost productivity

Focus on your core competence and not your network

Costs less than hiring internal IT staff